Employee Spotlight: SAM WELLS

Today’s spotlight shines on veteran Shelby Systems’ Customer Support Specialist: SAM WELLS. After more than a decade with Shelby Systems, Sam Wells has supported all of the Shelby software products (even a few that are no longer offered). He currently supports: v.5, Mailroom, Head Quarters, ShelbyNext Financials, ShelbyNext Membership, ShelbyNext Giving, and Shelby’s premium product: Arena. You […]

Read More…

Employee Spotlight: RACHEL BOMAR

Today’s spotlight shines one of our most experienced Shelby Systems’ Customer Support Specialists: Rachel Bomar. After 13 years of working with Shelby customers in support, Rachel Bomar is a “Jack-of-all-Trades” technician. She provides phone support, email, chat, Giving portal posts, helps to  train new techs, tests features in the software, writes help documentation and assists with […]

Read More…

Tell Us What You Think!

Shelby Support is happy to announce a new tool that will help us monitor and measure customer satisfaction. We expect that it will give us ideas on how we can improve in serving you and the rest of the Shelby community. How does it work? When you call Shelby Support and the technician closes your case, […]

Read More…