Between Free Webinars, the Training Center and our Award Winning Support, Shelby has you covered.

Support is available Monday - Friday 7AM to 6PM CST.

Live Online Support/Chat

Chat live with a Support Representative and quickly obtain the answers you need.

Get Online Support

Shelby Community

The Community is your main source for self-help information and an avenue to communicate with other Shelby users to help you and your staff to be more efficient in your ministry.

Visit Shelby Community

Shelby Arena Community

The Community is a place created for all Arena clients to discuss, challenge and encourage one another. Ask questions, voice opinions, share ideas and create extensions that unleash the power of the Arena platform!

Visit Arena Community

1 (888) 697-4352

Our Shelby Support professionals are here to help! Support is available Monday-Friday 7:00 AM to 6:00 PM CST.

Call Shelby Support

Email Support

To ask a quick question or get detailed instructions on a particular task, shoot us an email and you'll receive a response within 24 hours.

Email Shelby Support

Shelby Arena Support

Arena provides a powerful support service with numerous options to fit your support needs and preferences.

Email Shelby Arena Support

Data Uploads

Our staff of conversion specialists can help you determine the most cost-effective way to save data-entry time as you migrate data from your old software to Shelby.

Upload Your Data

Frequently Asked Questions

Find a list of the most frequently asked questions from other Shelby users.

View our FAQ's

Program Updates

Download the latest version of your Shelby software. Take advantage of the new enhancements. A variety of web updates may be available from simple patches to complete Web Installations.

Download Updates

ShelbyNext Resources

Helpful tools to assist you including a Knowledge Base, Training videos, User Guides, How-to documents, Documentation and much more.

View ShelbyNext Resources

PDF Library

Find a list of the most frequently asked questions from other Shelby users.

View PDF Library