Shelby Support

Live Online Support/Chat

Chat live with a Support Representative and quickly obtain the answers you need.

Shelby Community

The Community is your main source for self-help information and an avenue to communicate with other Shelby users to help you and your staff to be more efficient in your ministry.

Shelby Arena Community

The Community is a place created for all Arena clients to discuss, challenge and encourage one another. Ask questions, voice opinions, share ideas and create extensions that unleash the power of the Arena platform!

Toll-free
1 (888) 697-4352

Our Shelby Support professionals are here to help! Support is available Monday – Friday from 8am – 5pm (Central Time).

Email Support

To ask a quick question or get detailed instructions on a particular task, shoot us an email and you'll receive a response within 24 hours.

Shelby Arena Support

Arena provides a powerful support service with numerous options to fit your support needs and preferences.

Data Uploads

Our staff of conversion specialists can help you determine the most cost-effective way to save data-entry time as you migrate data from your old software to Shelby.

Frequently Asked Questions

Find a list of the most frequently asked questions from other Shelby users.

Program Updates

Download the latest version of your Shelby software. Take advantage of the new enhancements. A variety of web updates may be available from simple patches to complete Web Installations.

ShelbyNext Resources

Helpful tools to assist you including a Knowledge Base, Training videos, User Guides, How-to documents, Documentation and much more.

PDF Library

Find a list of the most frequently asked questions from other Shelby users.