Shelby Support is where you will find the answers to any problems that you may come across. Support is available Monday-Friday 7:00 AM to 6:00 PM CST. Paying for an annual Support contract gives you unlimited access to all of our Support options, as well as obtaining software updates when they become available. You can find Support:
The Community is your main source for self-help information and an avenue to communicate with other Shelby users to help you and your staff to be more efficient in your ministry.
Shelby Arena Community
The Community is a place created for all Arena clients to discuss, challenge and encourage one another. Ask questions, voice opinions, share ideas and create extensions that unleash the power of the Arena platform!
Our Shelby Support professionals are here to help! Support is available Monday-Friday 7:00 AM to 6:00 PM CST.
To ask a quick question or get detailed instructions on a particular task, shoot us an email and you'll receive a response within 24 hours.
Shelby Arena Support
Arena provides a powerful support service with numerous options to fit your support needs and preferences.
Live Online Support/Chat
Chat live with a Support Representative and quickly obtain the answers you need.
Support Resource Center
The Support Resource Center is a collection of helpful tools to assist you in using Shelby v.5 products. You will find a Knowledge Base, Training videos, User Guides, How-to documents, Documentation and much more.
Download the latest version of your Shelby software. Take advantage of the new enhancements. A variety of web updates may be available from simple patches to complete Web Installations.
"I have been 'managing' the Shelby database at Sycamore Presbyterian Church for about 18 months. Because of budget limitations I have not had the pleasure of taking a Shelby-hosted class, but have learned on the job. There is much more I could learn, but my employer has been pleased with my work product to date and I credit that success to the folks who answer our questions at your Shelby tech desk. The technicians are very professional and work with me without making me feel 'stupid' and won't let me go until they know I am satisfied with the offered solution. When I hear a Shelby technician's voice on the other end of the phone I feel assured I will have a problem solved before I hang up."