Shelby's Support is where you will find the answers to any problems that you may come across. Support is available Monday-Friday 7:00 AM to 6:00 PM CST. Paying for an annual Support contract gives you unlimited access to all of our Support options, as well as obtaining software updates when they become available. You can find Support:
Ask questions, voice opinions, share ideas & connect with other Shelby users.
Our Shelby Support professionals are here to help! Support is available Monday-Friday 7:00 AM to 6:00 PM CST.
To ask a quick question or get detailed instructions on a particular task, shoot us an email and you'll receive a response within 24 hours.
Arena provides a powerful support service with numerous options to fit your support needs and preferences.
Chat live with a Support Representative and quickly obtain the answers you need.
The Support Resource Center is a collection of helpful tools to assist you in using Shelby v.5 products. You will find a Knowledge Base, Training videos, User Guides, How-to documents, Documentation and much more.
Find a list of the most frequently asked questions from other Shelby users.
Download the latest version of Shelby v.5. Take advantage of the new enhancements for your Shelby software. A variety of web updates may be available from simple patches to complete Web Installations.
Our staff of conversion specialists can help you determine the most cost-effective way to save data-entry time as you migrate data from your old software to Shelby.
Customer Testimonial
"I have been 'managing' the Shelby database at Sycamore Presbyterian Church for about 18 months. Because of budget limitations I have not had the pleasure of taking a Shelby-hosted class, but have learned on the job. There is much more I could learn, but my employer has been pleased with my work product to date and I credit that success to the folks who answer our questions at your Shelby tech desk. The technicians are very professional and work with me without making me feel 'stupid' and won't let me go until they know I am satisfied with the offered solution. When I hear a Shelby technician's voice on the other end of the phone I feel assured I will have a problem solved before I hang up."
