"I have been 'managing' the Shelby database at Sycamore Presbyterian Church for about 18 months. Because of budget limitations I have not had the pleasure of taking a Shelby-hosted class, but have learned on the job. There is much more I could learn, but my employer has been pleased with my work product to date and I credit that success to the folks who answer our questions at your Shelby tech desk. The technicians are very professional and work with me without making me feel 'stupid' and won't let me go until they know I am satisfied with the offered solution. When I hear a Shelby technician's voice on the other end of the phone I feel assured I will have a problem solved before I hang up."