October 16-17, 2019 – Memphis, TN

Join us in Memphis for specialized learning tailored to the unique needs of a headquarters office. Meet peers and share ways of solving common challenges. Get to know Shelby staff and trainers and go deeper in your knowledge of Shelby tools and solutions.


Breakouts | Fees | Hotel/City | Schedule | Speakers | Handouts


We have an array of classes that are certain to help you excel at your role.

View PDF of Classes Here


Your HQ 2019 registration includes 8 breakout sessions plus a bonus evening forum. Choose from four informative topics at each breakout.

You can also elect to sign up for a 30-minute one-on-one session with a member of Shelby staff to discuss your unique questions. Or you can meet with a member of the Shelby Sales team to cover possibilities for additional solutions.

Your registration also includes lunch and afternoon break for both conference days.


HQ 2019 Registration Fee $699


The DoubleTree offers complimentary shuttle service to Memphis International Airport, just 20 minutes away. The hotel is within walking distance to shops, theaters, and restaurants, with easy access to Interstate 40 and Interstate 240. There’s complimentary internet access in the lobby, in all 266 guestrooms and suites, and in the Conference area.

Memphis is famed for its lively music scene and fiery barbeque. Take a stroll downtown along the city’s Beale Street Entertainment District and immerse yourself in the sounds of Blues Music. Feast on Memphis-style barbeque. Come early or stay over and spend a day exploring the sites. Discover Graceland Manor, former home of Elvis Presley, visit the National Civil Rights Museum, or watch the sun set on the mighty Mississippi River. 


Toll Free Reservations 800-222-8733
(Ask for Shelby Systems)
Hotel local number 901-767-6666



Bill Ballou – Bill has been a part of the Shelby training team for over 19 years and currently serves as Training Manager. He greatly enjoys working with the gifted trainers on his team. Bill brings a vitality and life to training software and uses humor to help customers feel at ease with new ideas. He has helped dozens of churches find solutions to tracking financials and gifts information so they can do ministry more effectively. While Bill has been known to geek out over finding a new trick in Excel or in MS Reporting Services, his real excitement comes at that moment in training when he can see that a trainee has made a key connection and has that “ah-ha” moment light in his or her eyes. Bill worked for almost twenty years on staff at various churches, so he has an appreciation for the questions and challenges of many users.

Kyle Barker – Kyle is a graduate of University of Memphis and has been a Shelby team member for 15 years. He started on the support team and is currently the Headquarters Account Manager.

Chris Benson – Chris started at Shelby in March of 1995 after graduating from Christian Brothers University. He started out in Support and is now the Director of Customer Services.

Leeann Buttram – Leeann joined the Shelby Giving team bringing eleven years of non-profit leadership experience with the YMCA and sixteen years of ministry experience, having served alongside her husband in a variety of roles. She understands both the joy and blessing that comes from obedience in giving. That is why she enjoys helping churches offer an additional avenue for their members to participate in giving. Leeann loves the challenge of explaining tech-related concepts to self-proclaimed “non-techies” in such a way that they not just understand it but can confidently explain the concept to others.

Mark Crain – Prior to joining Shelby as Staff Trainer, Mark served in various roles in the fields of education and banking while obtaining his MBA in Business Management. Each of his positions revolved around the training or teaching of students and professionals. Currently, Mark trains on Shelby Financials and ChMS.

Alfred Johnson – Alfred is Shelby Financials Product Manager/Owner. His past experience in church leadership and business management equips him to understand the complex problems facing today’s churches and denominational headquarters offices. Alfred was an independent trainer for Shelby prior to his current position.

Ben Lane – Before joining Shelby as a certified staff trainer, Ben served as a youth minister and a minister of education at various churches. His desire is to help churches maximize their ministry through effective use of Shelby software. Currently he is a Senior Staff Trainer and trains on all Shelby products.

Russell McDaniel – Russell joined Shelby Systems 20 years ago as the Controller and later named Chief Financial Officer. In 2015, he became the General Manager for Shelby and served in that role until being promoted to EVP for Ministry Brands in early 2018.
Russell holds a Bachelors’ degree in Accountancy from the University of Mississippi and an MBA from the University of Memphis. He enjoys boating, skiing, and attending his alma mater’s football games in the fall, plus along with his wife of 30+ years, enjoys spending time with their two children and one grandchild. Russell is a life-long member of Salem Associate Reformed Presbyterian Church having served as Deacon, Congregational Chairman, and Sunday School Superintendent.

Alex Nicoletti – Alex is currently the Arena Product Owner in Shelby’s Technology Development Division, and is a Certified Scrum Product Owner. Prior to joining the Shelby Team, Alex worked as a Network and Arena Administrator at a large church in Tampa, Florida. The experience he gained during this time helped fuel his passion to empower and equip churches to successfully minister.

Gordon Proud – Gordon is Director of Sales & Marketing for Shelby. Gordon graduated from the University of Memphis with a Bachelor’s Degree in Human Relations/Communications. Prior to joining Shelby he worked as Sales Manager for HWA International, a financial software development company, and has also held the positions of Director of Sales and Vice President in the fields of technology, SaaS and finance.

Steve Pruitt – Steve graduated from Baylor University in 1991 and started working for Shelby Systems in 1992. In April 2017 he celebrated his 25th work anniversary. He has a wide range of experience with Shelby which includes managing the Shelby Support Department, the Business Development Division, and the Technology Development Division. He is now GM of Shelby Systems.

Randy Turner – Randy joined Shelby Systems in 1998 as a support technician and became a team leader in 2001. He has been a member of Shelby’s management team since 2005 and is currently the Shelby Support Manager. Randy is passionate about the work of the church and committed to helping ministries succeed at all levels.

Arnold Wheatley – After pastoring churches in Pennsylvania and Delaware, Arnold, an ordained minister, was asked by the Headquarters office of the PennDel District of the Assemblies of God to establish and direct its IT department. During the last 18 years he has been instrumental in transitioning its headquarters from a custom ChMS to Shelby HQ, Arena HQ, and Shelby Financials. Experienced with both church ministries and the unique needs of HQ offices, his desire is to help others configure and use Shelby products more efficiently. Arnold is a Shelby Trainer for all Shelby platforms.

Mark White – Mark began his career at Shelby in 2003 as a support technician and was promoted to team leader in early 2005. In late 2006 he was the first employee assigned to the Arena team and spent the next 4 years focusing his energies on the launch of Arena. Mark was promoted to Director of Business Development in 2010 and Director of Business/Customer Development in 2014. He now serves as the Director of Product Strategy for the Enterprise Division of Ministry Brands.

Tim Wilson – Tim is a Software Developer at Shelby Systems and has over 21 years’ experience in software development with a focus and passion for database design and expansion. Tim has a love for Christ and was excited to join the Shelby Systems team in 2014 and use his skills to help develop software solutions for faith-based organizations.