September 27, 2012
Shelby Support is happy to announce a new tool that will help us monitor and measure customer satisfaction. We expect that it will give us ideas on how we can improve in serving you and the rest of the Shelby community.
How does it work?
When you call Shelby Support and the technician closes your case, it will generate an email with a link to a short survey. The email comes from firstname.lastname@example.org (please white list) with the subject, “Thank you for contacting Shelby Support”. There will be a link in the email that leads you to a survey asking for 5 basic questions. It should take less than a minute to complete.
Thank you in advance for taking the time to complete the survey and provide us with your feedback. We look forward to hearing from you!